Help Desk Ticketing Tracking Database Template | Help Desk Ticket Database
Help Desk Ticketing System
Purchase Prices
$49.99—Internal Use—This product allows you to use this database template however you wish within your organization.
$99.99—Unlimited Developer Use—This version allows you to use this database template however you wish for any applications you develop and distribute.
$149.99—Internal Use with SQL Server Back End—This product allows you to use this database template however you wish within your organization.
$199.99—Unlimited Developer Use with SQL Server Back End—This version allows you to use this database template however you wish for any applications you develop and distribute.
Download a Demonstration
Download a demo version for free to test! The demo version is in Access 2010, which will work with either Access 2010, 2013, 2016, 2019 or Office 365. If you need a previous version of Access to try, please
Contact Us . Please note that the demo version of the software is fully functional, but does not store any data once you close the database; the full version of the software, available for purchase, stores data in the database permanently.
Sample Screens
Help Desk Ticketing Tracking Database
Main Menu
Help Desk Ticketing Tracking Database
Help Desk Ticketing Tracking Search
Help Desk Ticketing Tracking Database
Help Desk Ticketing Tracking Data Entry
Help Desk Ticketing Tracking Database
Contacts Search
Help Desk Ticketing Tracking Database
Contacts Data Entry
Help Desk Ticketing Tracking Database
Reports
Help Desk Ticketing Tracking Database
Maintenance
Previous
Next
Handling and recording help tickets within your organization can often be a complex and time-consuming task. The Microsoft Access Help Desk Ticketing Tracking Database is a comprehensive solution designed to streamline and simplify the management of support requests. This full-featured system is built entirely using Microsoft Access tables, forms, reports, and VBA (Visual Basic for Applications) code, offering a seamless and integrated approach to help desk ticketing.
Key Features:
Issue Set-Up: Quickly create and categorize help tickets, ensuring that every issue is tracked from submission to resolution.
Contact Setup: Maintain detailed records of user and customer contacts, enabling efficient communication and follow-up on support requests.
Canned Reports: Generate pre-built reports that provide valuable insights into ticket status, response times, and support team performance.
Advanced Search and Filter: Easily locate specific tickets or issues using robust search and filtering options, saving time and improving accuracy.
Print and Export: Print tickets and reports or export data to other formats like Excel for easy sharing and analysis.
Customizable Drop-Downs: Tailor dropdown menus to match your organization’s unique needs, improving data entry speed and consistency.
Why Choose the Microsoft Access Help Desk Ticketing Tracking Database?
By integrating this database into your help desk operations, you can enhance efficiency, reduce response times, and improve overall customer satisfaction. Whether you’re managing an internal IT support team or offering customer-facing support, this system provides the tools you need to stay organized and responsive.
Discover the power of a fully customizable Help Desk Ticketing system with the Microsoft Access Help Desk Ticketing Tracking Database, and take control of your support process today!
Download a Demonstration
Download a demo version for free to test! The demo version is in Access 2010, which will work with either Access 2010, 2013, 2016, 2019 or Office 365. If you need a previous version of Access to try, please
Contact Us . Please note that the demo version of the software is fully functional, but does not store any data once you close the database; the full version of the software, available for purchase, stores data in the database permanently.
Full Version and Live Demonstration Options
Live demonstration
To experience a more interactive and personalized demonstration of this WSI template, we invite you to contact WSI and schedule a live demonstration with one of our team members. This opportunity allows you to engage directly with us, either as an alternative to or in conjunction with downloading and exploring the demo version of the template at your leisure.
Please note that downloading Microsoft Office files, including Microsoft Access database files, might trigger a security warning on your computer. To avoid this and get a comprehensive overview, you have the option of viewing the template through a virtual meeting on Teams or Zoom with a WSI representative.
After purchase
Once you purchase the database template, you will receive the full version of the database in a standard Access Database file. The purchased database will have full access to the database window, all design objects, the Visual Basic project code, and you will be able to modify or add to the design in any way you wish. This does not apply to run-time or compiled versions.
If you lack the time to integrate this database into your system, please Contact Us and we will be glad to help with your integration process. If you like the basics of what you see in the database, but need enhancements to make the system functional for your business, please Contact Us and we will develop a quote for the additional features you require.
Purchase Prices
$49.99—Internal Use—This product allows you to use this database template however you wish within your organization.
$99.99—Unlimited Developer Use—This version allows you to use this database template however you wish for any applications you develop and distribute.
$149.99—Internal Use with SQL Server Back End—This product allows you to use this database template however you wish within your organization.
$199.99—Unlimited Developer Use with SQL Server Back End—This version allows you to use this database template however you wish for any applications you develop and distribute.
After Your Purchase
Delivery timing
Once your purchase is complete, you will receive an email within 12 hours, and usually sooner during standard business hours, with a link to download the full version of the database. Please check your junk mail folder if you do not see the message.
Implementation help
If you need help implementing this function or need modifications for your requirements, request a free quote for your Microsoft Access development needs. WSI will determine your needs based on written requirements that you provide. Please ask your WSI representative for an example of sufficient written requirements.
Support and customization
WSI offers optional paid support and customization programming services. WSI templates are priced based on the purchaser self-supporting the database. WSI assumes purchasers who do not wish to pay WSI for support have the Microsoft Access and SQL Server knowledge needed to install, customize, and use the template. Paid support is available by the hour; please contact us for the current hourly fee.
Planning your changes
If you need assistance preparing requirements, WSI offers fee-based services to help document what needs to be done. You can also review our process mapping service or learn more about the WSI quoting process .
Testimonials
What Customers Say About WSI
"Once again, you guys have outdone yourself. The service and support you have provided has been the best I've ever experienced from a software development team. You guys have the best Access calendar GUI I've ever seen."
Mike Mattas
"Thanks to all!! Nice job on the changes. They look good, thanks for your quick response!!"
George Ells
"Thanks for all your help. Your service is great as I find you and your team easy to deal with and very responsive in terms of getting the changes done. Great work."
Steve Da SilvaThe Hospital for Sick Children
"With the expertise of Andres the database was put in the store for use just 4 days later. The efficiency of his programming and the added benefit of video to refer back to in case of small adjustments brought what seemed like a daunting task into reality very quickly."
Debbie Hunt
"Bottom Line: Winning Solutions is hands down the most polite, professional, committed, able, and proven company I have ever worked with. Their staff, top to bottom, are all winners."
Dave YeadonDakota Steel & Trim
"Our Service Dept is enjoying the Calendar. We adapted the Enhanced Microsoft Access Calendar to meet our needs. The Service Manager and Advisors enjoy the ease of booking work."
Richard "Dick" MillikenWhited Peterbilt