Help Desk Ticketing Tracking Database Template | Help Desk Ticket Database

Help Desk Ticketing System

Handling and recording help tickets within your organization can often be a complex and time-consuming task. The Microsoft Access Help Desk Ticketing Tracking Database is a comprehensive solution designed to streamline and simplify the management of support requests. This full-featured system is built entirely using Microsoft Access tables, forms, reports, and VBA (Visual Basic for Applications) code, offering a seamless and integrated approach to help desk ticketing.

Key Features:

Issue Set-Up: Quickly create and categorize help tickets, ensuring that every issue is tracked from submission to resolution.

Contact Setup: Maintain detailed records of user and customer contacts, enabling efficient communication and follow-up on support requests.

Canned Reports: Generate pre-built reports that provide valuable insights into ticket status, response times, and support team performance.

Advanced Search and Filter: Easily locate specific tickets or issues using robust search and filtering options, saving time and improving accuracy.

Print and Export: Print tickets and reports or export data to other formats like Excel for easy sharing and analysis.

Customizable Drop-Downs: Tailor dropdown menus to match your organization’s unique needs, improving data entry speed and consistency.

Why Choose the Microsoft Access Help Desk Ticketing Tracking Database?

By integrating this database into your help desk operations, you can enhance efficiency, reduce response times, and improve overall customer satisfaction. Whether you’re managing an internal IT support team or offering customer-facing support, this system provides the tools you need to stay organized and responsive.

Discover the power of a fully customizable Help Desk Ticketing system with the Microsoft Access Help Desk Ticketing Tracking Database, and take control of your support process today!

Live Demonstration: To experience a more interactive and personalized demonstration of this WSI template, we invite you to contact WSI and schedule a live demonstration with one of our team members. This opportunity allows you to engage directly with us, either as an alternative to or in conjunction with downloading and exploring the demo version of the template at your leisure. Please note that downloading Microsoft Office files, including Microsoft Access database files, might trigger a security warning on your computer. To avoid this and get a comprehensive overview, you have the option of viewing the template through a virtual meeting on Teams or Zoom with a WSI representative.
Once you purchase the database template, you will receive the full version of the database in a standard Access Database file. The purchased database will have full access to the database window, all design objects, the visual basic project code, and you will be able to modify or add to the design in any way you wish (this does not apply to the run-time/compiled versions). If you lack the time to integrate this database into your system, please Contact Us and we will be glad to help with your integration process. If you like the basics of what you see in the database, but need enhancements to make the system functional for your business, please Contact Us and we will develop a quote for you to implement the additional features and enhancements that you require.